Chantelle Harris, Consultant in our Housing practice, talked to Natalie Flageul, Executive Director of Customer Experience at Raven Housing Trust, about her experience of moving into the Housing sector after over 20 years working for big energy suppliers.
“This is leadership in a complex and uncertain world and that means you need all sorts of people to make this happen for our customers”.
“Natalie’s appointment is one that stands out. Raven asked us to conduct a wide search with a particular interest in candidates with customer-focused transformation experience. They saw the potential in candidates coming from the commercial world, even though they wouldn’t have knowledge of social housing, and with housing operations reporting into the role, this was bold. To see Natalie’s early success in the role and the impact she is having is a great example to the sector.”
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