Housing Ombudsman

Housing Ombudsman Service

Hybrid - with regular office attendance

  • Location Hybrid - with regular office attendance
  • Sector Regulation & Professional Standards
  • Client Housing Ombudsman Service
  • Job Type Permanent
  • Salary/Remuneration £130,095 per annum, negotiable based on experience. This role is full-time.
  • Reference GSe126959
  • Closing Date Friday 13 February 2026 @ 9am

The Housing Ombudsman Service performs a critical role in supporting the Government’s housing agenda and is at the forefront of providing swift and effective redress for the c.4m social tenants who can access its service.
This appointment is an exciting and unique opportunity to make a pivotal impact on the social housing landscape and play an important and visible role in advocating for tenants and improving standards in the social rented sector. As a senior, strategic leader, the Housing Ombudsman will guide the organisation through a significant period of organisational transformation and scale up whilst delivering a trusted and impartial service and achieving continuous improvement in customer experience and case output. The Housing Ombudsman will be a resilient and visible leader with experience in consumer rights or consumer protection, who can inspire public confidence whilst acting as a skilled arbitrator, balancing the needs of tenants, leaseholders and landlords. The successful incumbent will work collaboratively with other stakeholders in the sector, including the Regulator of Social Housing and other redress providers, whilst delivering a trusted and impartial service.
We welcome interest from candidates with senior leadership experience and expertise in one or more of the following areas: maintaining and improving an organisation’s output and performance; leading transformation and organisational change; promoting digital innovation; consumer rights/consumer protection, preferably gained in a housing context; complex casework and/or complaint handling; an understanding of the role of the Ombudsman and of the working of Parliament and the Government; and effective working with partners in government to deliver strategic objectives.
The Housing Ombudsman Service allows colleagues to choose if they wish to work in the London office, from home or a hybrid of the two. Attendance is expected in London for key meetings: as a senior role the Housing Ombudsman will be expected to be visible to residents and the housing sector.

Please download and read the full candidate pack to find out more about this appointment with details on how to apply and for a confidential conversation about this appointment, please contact: hoj@housingombudsman.com

Closing date for applications: Friday 13 February 2026 @ 9am

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Further info

Please follow this link to complete the Declaration of Interest Form - without this your application may not be accepted https://forms.office.com/e/ugVR99e5B9

Please give yourself enough time to read and complete the required fields on the following website in addition to completing your application on the GatenbySanderson website:https://apply-for-public-appointment.service.gov.uk/roles/9055

Documents

  1. FAQs for Housing Ombudsman Campaign - FINAL.pdf

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