Head of Applications, Student Registry, Estates & Departments


University College London
Education, Technology & Transformation
Central London


As London’s Global University, UCL is engaged with the wider world and committed to changing it for the better.  Recognised for its radical and critical thinking and widespread influence, it has an outstanding ability to integrate education, research, innovation and enterprise to address real world problems for the long-term benefit of humanity.

Today, UCL is one of the world's very best universities, currently placed 7th in the world rankings and 3rd in Europe. With an annual income of £1.36bn (£530m of which is derived from the delivery of world class research), UCL continues to invest in providing a truly exceptional global academic experience for its 38,000 students, 12,000 staff and 200,000 alumni. 

‘UCL 2034’ sets out the University’s strategic goals for its further development and investment in industry leading information services will be a key enabler.  In response to this goal, UCL is embarking on a significant IT/business change programme to ensure that the University can operate with increasing levels of sophistication, efficiency, agility and speed in all of its endeavours.

UCL now seeks to appoint a number of high-calibre Service and Platform Heads to deliver its vision of a technology enabled, global teaching and learning organisation.  With significant subject matter expertise in technology platforms and services, they must also be exceptional leaders, able to shape and develop a high-performing team of dedicated IT professionals whilst working collaboratively as a key member of UCL’s IT leadership group.

The Role

  • Reporting to the General Manager – Business Services, lead UCL’s Student Registry, Estates & Departments applications team in providing application development, operations and support services;
  • Provide coherent and inspiring leadership to teams of application engineers, defining and embedding a culture of continuous improvement;
  • Collaborate with colleagues across the Business Services area in order to ensure consistency of standards and processes across all application delivery, operations and support;
  • Provide application development and operations support services including 2nd and 3rd level support for those services to agreed Service Levels;
  • Support the implementation and effective operation of key ITIL processes including incident management, problem management, request management, change management, service               management, capacity management and availability management;
  • Adopt agile and ‘DevOps’ approaches where appropriate to drive pace and collaboration.

The Person

  • Inspiring and improvement focused application technology leader with in-depth technical knowledge and experience of application services, including development and upgrades, 2nd and 3rd line support and operations;
  • Developmental line manager with vast experience of managing and improving the performance of IT operations and support teams;
  • Strong communicator and relationship builder, able to establish high levels of credibility and maximum cooperation throughout the organisation;
  • Prior experience of project delivery methodologies and the factors that are critical to success of technical change;
  • Excellent knowledge and understanding of the ITIL framework and experience of its practical use in an operational context;
  • Prior experience of establishing and managing third party vendor relationships to deliver best value from investment.

This is a new role at UCL and therefore a fantastic opportunity to make a significant contribution to IT service delivery provision at an exemplary and ambitious university.  

To view the job description and person specification, please scroll to the bottom of the page, tick to agree to the privacy policy, then click 'Continue to full details'.

To view the job description and person specification, please scroll to the bottom of the page, tick to agree to the privacy policy, then click 'Continue to full details'.

Recruitment timetable

Timetable of the recruitment process
Closing date 1st December 2017
Preliminary interviews Telephone interviews 4 - 15 December
First interviews at UCL TBC
Second interviews at UCL TBC

How to Apply

To apply for this role, please submit an up to date copy of your CV, along with a Supporting Statement that addresses the criteria set out in the person specification, using examples to demonstrate how you meet the essential requirements. Please provide your home, work, mobile and email contact details and let us know of any dates when you are not available or where you may have difficulty with the indicative timetable. You should also provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. If you do not wish us to approach your referees without your prior permission, please state this clearly.

Once you have submitted your application, you will receive an automated email to confirm that you have applied. If you do not receive this email, please make contact with GatenbySanderson.

Contact details

Stephanie Wilson
07880 382745

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