Head of Service for Responsive Repairs



Ref: GSi74785

A London Borough are seeking an Interim Head of Service for Responsive Repairs, this role is challenging and pivotal in the strive to achieve successful delivery of service to our residents. You will be responsible for leading a multi-discipline service that manages not only day to day repairs and ad-hoc works but also the cyclical servicing and compliance related services that keep our residents safe and identify key areas for substantial improvement. There will be a huge focus on transforming the housing service as a whole and creating continuous improvement whilst managing ongoing demands and being in the spotlight, to assist us with this we are currently completing a recruitment process to appoint an ED Housing to help drive this work forwards.

Duties will include but not be limited to:

  • Financial and strategic responsibility for the responsive repair, cyclical and compliance budgets.
  • Operational repair responsibility for approximately 16,000 homes and 1100 blocks managed through a variety of letting schemes and management services.
  • Developing and delivering our responsive repair service, voids service and compliance responsibility with a customer focus.
  • Ensuring a holistic approach to maintaining the assets is taken; providing strategic direction, developing specifications and ensuring costs and quality are monitored and excellent standards of customer service are delivered.

This role will be for 3 months whilst the permanent recruitment takes place and it will be initially remote working but you will need to be on site for some of the duration of the of the contract.  The day rate is c£400 per day inside IR35,  if you are interested in applying for this role please send a CV that matches the above criteria.

How to Apply

To apply for this role, please submit an up to date copy of your CV, along with a Supporting Statement that addresses the criteria set out in the person specification, using examples to demonstrate how you meet the essential requirements. Please provide your home, work, mobile and email contact details and let us know of any dates when you are not available or where you may have difficulty with the indicative timetable. You should also provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. If you do not wish us to approach your referees without your prior permission, please state this clearly.

Once you have submitted your application, you will receive an automated email to confirm that you have applied. If you do not receive this email, please make contact with GatenbySanderson.


Anton Ramdhanie: 07384 253674