CRM Programme Manager



  • Location


  • Job type


  • Sector

    Local Government

  • Job ref


  • Expiry date

    10 December 2019

  • Client


Ref: GSi61246

A  London Council are about to begin an exciting journey of replacing the existing CRM solution (CRM Microsoft 2011) with CRM Microsoft Dynamics 365 in addition to the online Portal with the aim to enhancing customers online experience so this becomes their preferred choice in contacting the Council.  They are therefore looking for an experienced Senior Programme Manager to see us through the procurement phase and selection of a new Supplier.  Then, working alongside the chosen Supplier and an internal team, they are expecting the programme to deliver the following:

  • To review, improve and rebuild existing digital processes that
  • Integrate with appropriate back end systems providing
  • Seamless end to end transactions through
  • A new online portal account which will enable
  • A single view of the customer and the customer having a single view of the Council

This contract will be for up to 18 months inside IR35 and day rate will be dependent on experience.

How to Apply

To apply for this role, please submit an up to date copy of your CV, along with a Supporting Statement that addresses the criteria set out in the person specification, using examples to demonstrate how you meet the essential requirements. Please provide your home, work, mobile and email contact details and let us know of any dates when you are not available or where you may have difficulty with the indicative timetable. You should also provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. If you do not wish us to approach your referees without your prior permission, please state this clearly.

Once you have submitted your application, you will receive an automated email to confirm that you have applied. If you do not receive this email, please make contact with GatenbySanderson.

Contact details
Rebecca Lamb: 020 7426 3980