09 December 2018
Director Of Casework
We are looking for an Interim Director of Casework for 12 months. In this position you will lead a division of problem solvers to sort out a wide range of financial services problems for both consumers and business customers. You’ll assist in the development of casework policy so that the outcomes are both fair and consistent meaning you will be responsible for making final and legally binding decisions on problems which could have wide-reaching implications. We are looking for a candidate who has a proven track record of leadership in a customer-focused organisation, developing policy or procedure and advising on the practical application of policy and/or law. The ideal candidate will be open minded and uses sound judgement to make tough evidence-based decisions. Responsibilities will include but not be limited to:
- Setting clear objectives for your team and having full accountability for its service
- Cutting through complexity and ambiguity to make final decisions on wide-reaching or sensitive problems
- Delivering your team's objectives and performance standards
- Listening to and acting on, customer feedback to get things back on track and resolve any complaints about our service promptly
The role is within IR35 and day rate will be dependent on experience. The closing date is Thursday 6th December 2018.
To apply for this role, please submit an up to date copy of your CV, along with a Supporting Statement that addresses the criteria set out in the person specification, using examples to demonstrate how you meet the essential requirements. Please provide your home, work, mobile and email contact details and let us know of any dates when you are not available or where you may have difficulty with the indicative timetable. You should also provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. If you do not wish us to approach your referees without your prior permission, please state this clearly.
Once you have submitted your application, you will receive an automated email to confirm that you have applied. If you do not receive this email, please make contact with GatenbySanderson.