Deputy Director of Digital Strategy and Operations

Department for Transport

Birmingham, Leeds, Hastings, Swansea or London

  • Location

    Birmingham, Leeds, Hastings, Swansea or London

  • Job type


  • Sector

    Central Government


  • Salary/Remuneration

    Up to £85k + Benefits

  • Client

    Department for Transport

Ref: GSe89927

Transport connects everyone. It’s integral to people’s lives, gets people to work, supports city growth and connects us internationally. The Department for Transport (DfT) is at the heart of the transport system, working to deliver a safer, more secure and sustainable transport network that works for everyone.

Over the past 5 years DfTs’ Digital Service team (150 colleagues) has made significant impact as we design, build and run digital public services making them simpler and faster to use, focussing on creating resilient and secure foundations for the provision of better transport services to the public. We are proud to have achieved significant advancements including the implementation of exciting new services for colleagues, businesses and the public, and refresh of our entire hardware estate, while moving to a fully cloud-hosted environment.

It is now time to look forward to seize opportunities to innovate and deliver the full realisation of benefits that step-change can offer, enabling our 4500+ colleagues to collaborate and innovate through the provision of effective tools and technology, whilst achieving a step-change in customer-focus and ensuring our systems remain secure. With 4 key strategic goals under our ‘Better Everyday’ Digital Service vision, we will boldly embrace innovative new ways of working whilst delivering the most secure and inclusive digital tools, platforms and services that meet our user needs and surpass their expectations. Are you ready to take on the exciting opportunity of being part of this journey?

Your responsibilities will include:


  • Reporting to the CDIO you will drive the overarching digital strategy and direction, whilst inspiring and developing collaborative working relationships with partners, senior officials and Ministers
  • Forge strong peer-level relationships across the Department to co-create a roadmap for maximising the opportunities offered by digital technology
  • Ensure the continued provision, maintenance and improvement of high quality, stable and resilient digital services to support business critical operations, ensuring that digitally driven solutions are supported by the right architectures, systems, processes and metrics, whilst also overseeing management of major incidents and disaster recovery
  • Champion and further drive modern approaches to continuous integration/continuous deployment using best practice cloud hosting technologies.
  • Lead, inspire and develop technical capability across multiple sites including Enterprise Architecture, Cyber Security, Live Services and Digital Business Partnering teams (currently a team of 60), ensuring an inclusive and collaborative culture is maintained and amplified.
  • Ensure data and information services are fit for purpose and organisational data is treated appropriately in line with best practice and follows cross-government best practice and governance frameworks.
  • Effectively balance multiple priorities and competing demands by focussing on outcomes, values and strategic alignment
  • Act as senior relationship and contracts owner for a number of service providers, managing a budget of £20m, working with procurement to ensure successful strategic partnering, building relationships, and holding providers to account for high quality outputs

Essential Criteria

  • A proven track record of leading and delivering customer focussed large scale technology services, promoting and delivering on the full realisation of benefits of digital technology to drive the delivery of excellent customer service and ensure the voice of the customer is championed
  • Proven ability to establish, develop and maintain collaborative working relationships with all colleagues, partners and diverse stakeholders to deliver impact and influence continuous improvement whilst balancing requirements
  • Proven success of building high-performing and cross-functional technical teams, establishing and owning key performance indicators whilst raising performance levels and developing critical capabilities
  • Strong architectural knowledge with experience of overseeing the delivery and management of cloud services
  • Proven governance from managing suppliers and outcomes, overseeing management of major incidents and disaster recovery ensuring a strong audit trail and lessons learnt through to exposure or running of technology focussed governance boards
  • Proven commercial expertise including supplier management, establishing and improving supplier performance standards and managing significant budget(s)
  • Working knowledge and strong understanding of industry standard security issues, processes and controls

The Department for Transport’s recruitment processes are underpinned by the Civil Service Commissioners Recruitment Principles, which outlines that selection for appointment is made on merit based on fair and open competition. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned via If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages:

To view the job description and person specification, please scroll to the bottom of the page, tick to agree to the privacy policy, then click 'Continue to full details'.

Recruitment Table

Closing Date for Applications
Monday 29 August 2022 (23:55)

Preliminary Interviews with GatenbySanderson
w/c Monday 5 September 2022 & w/c Monday 12 September 2022

Assessments, Stakeholder Engagement Exercise (SEE) & Fireside Chats (FSC)
w/c Monday 26 September 2022 & w/c Monday 3 October 2022 (SEE 29.9.22 &/or 30.9.22)

Final Panel Interviews
End of w/c Monday 10 October 2022

How to Apply

To apply for this role, please submit the following:

  • An up to date and relevant CV setting out your career history, with responsibilities and achievements
  • A Supporting Statement (no more than 2 pages) that addresses the essential criteria, providing examples where possible


  1. How to write a Suitability Statement.pdf
  2. DD Digital Strategy and Operations FINAL.pdf


Sarah Luxford: 07812 150 386
Shoaib Haroon: 07384 258 626
Andrew Gillen: 07471 037 167