Director of City Housing Services and Support

Birmingham City Council


  • Location


  • Job type


  • Sector

    Housing, Local Government

  • Salary/Remuneration

    Competitive salary

  • Job ref


  • Expiry date

    02 May 2022

  • Client

    Birmingham City Council

Ref: GSe85810

At Birmingham City Council, we are on a journey to become the best in class. We are determined to make Birmingham a fair and thriving city where all citizens can achieve their potential and share in the city’s success. Birmingham is a city with enormous opportunity and boundless potential. It is the most ethnically and culturally diverse city outside London, which brings with it a wealth of creativity, entrepreneurship, talent and energy. We are one of the youngest cities in Europe and the almost 50% of our residents are under 30 years of age and represent a bright future for the city and for the region.

People’s expectations are increasing, they expect their services to be reliable and joined up around their needs. They expect a greater level of involvement in decisions that affect their lives, and this mirrors government expectations of us. Many of our challenges stem from historic and structural inequalities within our society and economy, and the Covid-19 pandemic has exposed and compounded the difficulties our most vulnerable citizens face in their daily lives. Birmingham City Council are focused on doing our part to ‘level up;’ we want to support people to reach their full potential, reducing the pressure on cost and provision of public services.

The City Housing Directorate have faced substantial challenge over the last decade. We have had to manage steeply declining resources, alongside a sharp rise in demand for our services. The implementation of the Homelessness Reduction Act (2017), Rough Sleeping Strategy (2018) and the consequences of the pandemic have forced the Housing Solutions and Support Service to entirely change our response to those using our services. We also continue to engage in a whole service Housing Transformation programme where we seek to address issues within the organisation, including financial management, service performance, and organisational culture.

The Director role is a key leader within the City Housing Directorate, overseeing the Housing Solutions and Support Service which is one of the key services supporting some of the most vulnerable groups within our community. This role is instrumental in delivering the Levelling Up agenda through the mobilisation of a full Housing Solutions and Support redesign. The post has historically delivered traditional Housing Options services, but we aim to achieve our aspirations through an innovative and creative leader, who has high expectations of the team and really wants to help us to progress on our journey to become the best in class.

We want to see applications from strategic thinkers who can build excellent partnerships both internally and externally. It is important that the successful candidate is resilient and can support large teams through change. As a Council, we want our services to stand out and be something that the citizens of Birmingham can be proud of and a provision that they can turn to and feel confident that they will receive a good service when facing hardship. Any successful applicant should have Birmingham’s citizens at the heart of everything that they do and should be able to drive this message forward to teams, across a vast service area. The Housing Solutions and Support Service are in the middle of a significant period of transition, overall, we want a strong leader to steady the ship and guide teams through the process with a clear vision and understanding of our strategic approach. 

For a confidential conversation with our recruitment partners GatenbySanderson, please contact Sian Roberts at, or Charlotte Croffie on 07551 566195.

Recruitment Timetable

Closing date
02 May 2022

Long listing
4th - 6th May

Preliminary interviews
10th May

Short listing
16th May

Final panel
16th June

How to Apply

  • Please submit your CV along with a Supporting Statement addressing the person specification criteria, evidencing how you meet the criteria.
  • Detail any employment or education gaps.
  • Be ready to provide the names, positions, organisations and contact details for two referees; one should be your current or most recent employer. Referees will be contacted for those proceeding to final stages. We will always gain your permission before we contact referees.
  • Let us know any difficulty you may have with the indicative timetable.
  • Check that your contact details are correct before you submit.

Once you have submitted your application, you will receive an automated email confirmation. If you do not receive, please email


Charlotte Croffie: 07551 566 195