Post Office Chair

Department for Business, Energy and Industrial Strategy

London with regional operations throughout the UK

  • Location

    London with regional operations throughout the UK

  • Job type


  • Sector

    Central Government

  • Salary/Remuneration

    Up to £150,000pa for an expected time commitment of 2 days a week

  • Job ref


  • Expiry date

    25 April 2022

  • Client

    Department for Business, Energy and Industrial Strategy

Ref: GSe82108

For over three centuries, the Post Office has connected communities and customers with the products and services they need. With over 11,500 branches, Post Office has the biggest retail network in the UK, bringing essential services within reach of communities and businesses alike – whether that’s posting parcels to loved ones, depositing cash at the end of the working day or topping up the gas meter. Providing over 170 services in person and online, we enable customers access to critical services they need as part of their daily lives. We are above all driven by our purpose, which promises the public that we’re here, in person, for the people that rely on us. This commitment remains unwavering even as we seek to evolve into a sustainable, successful and sought-after franchise business that continues to meet the ever-changing needs of our customers. Transformation is critical to the Post Office’s future. We are working to resolve past failures and fundamentally reform our culture, practices and operating procedures, prioritising strong and trusting relationships with Postmasters whilst we look ahead to ways in which we can adapt and innovate to better serve our customers across the UK.

As our Chair, you will lead an energised board of executive and non-executive directors driving significant transformation to modernise the network, introduce more customer-friendly formats, and effectively address historic failures. You will provide outstanding leadership to this organisational transformation, to ongoing culture change programmes, and to rebuilding our relationships with Postmasters and other key stakeholders. At heart, Post Office is a commercial business with a social purpose, and our Chair will take the lead in ensuring that the future of the organisation reflects the best of what these two strands can offer consumers.

You will be an experienced leader with a significant track record of delivering organisational transformation within a commercial environment. You will be a highly capable strategic thinker, able to demonstrate the ability to turn ideas into tangible outcomes. You will have a track record of building and maintaining effective relationships with a complex and diverse range of stakeholders, able to win the confidence of senior colleagues, partners and the public alike. You will be an experienced non-executive within comparably complex environments, preferably as a Chair, and ideally with exposure to one of our key delivery areas. Your values are as important as your experience, and you will demonstrate a commitment to delivering the Post Office’s social purpose alongside your commercial outlook.

This is a hugely exciting and challenging role that will provide you with the opportunity to shape the future of one of the most historic and admired institutions in the UK.

For further information and for an informal confidential discussion about the role and your suitability, please contact our advising consultants, GatenbySanderson, at

Recruitment Timetable

Closing Date
10pm Monday 25 April.

Preliminary Interviews with Gatenbysanderson
w/c 2nd May 2022

Shortlist Meeting
w/c 9th May 2022

Outcome of shortlist to be communicated following ministerial approval
By end of w/c 23rd May 2022

Fireside chats for shortlisted candidates
30th May/1st June 2022

Final Panel Interviews
w/ 6th June 2022

How to Apply

GatenbySanderson has been appointed as our employment agency adviser to assist with this appointment.

To apply for this post, you will need to complete the online application process by no later than noon Monday 25th April 2022.  

You will be asked to submit the following:
1. A CV setting out your career history, with key responsibilities and achievements (please tailor this the role criteria). Please ensure you have provided reasons for any gaps within the last two years.

2. A Statement of Suitability (no longer than three pages) explaining:

a.         Your motivation for applying for this role

b.         How you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with particular reference to the criteria in the person specification

Failure to submit both documents will mean the panel only have limited information on which to assess your application against the criteria in the person specification.

Please ensure that both documents contain your full name.

In addition, to be considered for the role, you must complete a Diversity Monitoring Form and a Declaration of Conflicts of Interest/Political Activity form. 

Should you encounter any issues with your online application, are unable to apply online or require any reasonable adjustment (due to a disability) please contact

We value the unique differences that each of our colleagues bring to work every day and are committed to creating an environment where everyone feels respected, included, and able to perform at their best.

At the Post Office we are committed to creating a workplace that is diverse and inclusive, and we therefore particularly welcome applications from women, BAME, LGBT+ and disabled candidates.

For a confidential discussion please contact our recruitment advisers, GatenbySanderson, at

Candidates should note that this campaign is being run in conjunction with UK Government Investments (UKGI) and should read the UKGI data privacy (Appendix 1 of the candidate information pack found by clicking the button below) notice prior to applying to understand how their data will be used.


  1. Please_complete_-_Conflict_of_interest.docx