Shared Services Director

HM Revenue and Customs

You could be based in any of the following HMRC hubs: Glasgow, Liverpool, Manchester, Newcastle, Nottingham, Worthing

  • Location

    You could be based in any of the following HMRC hubs: Glasgow, Liverpool, Manchester, Newcastle, Nottingham, Worthing

  • Job type


  • Sector

    Central Government

  • Salary/Remuneration

    Circa £110,000

  • Job ref


  • Expiry date

    29 November 2021

  • Client

    HM Revenue and Customs

Ref: GSe79148

Across Government, Shared Services touch the lives of over 450,000 civil servants providing business critical tools in human resources, finance, payroll and procurement, to enable employees to deliver public services. As part of an ambitious new ‘Shared Service Strategy for Government: 2022 and Beyond’, five shared service centres will be established across central government with the aim of delivering value and efficiency whilst transforming the end user experience. This represents a significant investment in our people and our technology and underpins our drive for excellence in service delivery to underpin a Modern Civil Service.

We are now looking for a Director to lead the establishment of the HMRC-led SAP Cluster, which will provide HR, finance and purchasing shared services to 88,000 staff across HMRC, DfT, and DLUHC.

This Director will be accountable for the delivery of the services to all three Departments and for bringing together over 900 people into a single function from across the three Departments.

This leadership role is an exciting opportunity to lead the implementation of one of Government’s five Shared Services Centres, working collaboratively with large central government Departments and the Cabinet Office as part of the Shared Services Strategy.  You will bring experience of strong service delivery in a large, comparably complex, shared services environment with a demonstrable experience and track record of providing strategic leadership and a focus on continuously improving customer service.  Leading transformational change whilst realising the capability and potential that technology innovations can offer to this implementation will be a key foundation to your success.

We are committed to making a difference so if you are looking to get ahead and are passionate about delivering change then join us and be part of a Modern Civil Service.

Recruitment Timetable

Closing Date
23:55pm Monday 29th November 2021

Longlist Meeting
Tuesday 7th December 2021

Preliminary interviews with GatenbySanderson
Tuesday 9th - 15th December 2021

Shortlist Meeting
Friday 17th December 2021

Assessments and Fireside Chats
20th December 2021 - 7th January 2022

Final Panel Interviews
Wednesday 12th January 2022

How to apply

To apply for this post, you will need to submit the following documentation no later than 23:59 on Monday 29th November 2021.

• A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years.
• A Statement of Suitability (no longer than two pages) explaining how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with reference to the criteria in the person specification.
• A completed Diversity Monitoring Form. All monitoring data will be treated in the strictest confidence; this will not be provided to the selection panel and will not affect your application in any way. If you do not wish to provide a declaration on any of the particular characteristics, you will have the option to select 'prefer not to say'.

The information you provide when submitting your application will help us monitor our progress towards the Civil Service becoming an inclusive employer. 2020 was the Civil Service Year of Inclusion. This was an opportunity for us to celebrate our achievements to date and think about how we want to continue to make the Civil Service a great place to work. See the Civil Service Diversity and Inclusion Strategy or Equality and Diversity for more information. Also, only if applying under this scheme, a Disability Confident Scheme Form for disabled people. Failure to submit these documents will mean the panel only has limited information on which to assess your application against the criteria in the person specification. Please ensure that both the CV and Statement of Suitability documents contain your full name. Should you encounter any issues with your online application or are unable to apply online please contact

We encourage all candidates to discuss the role further before submitting an application. If you would like to discuss the role in more detail, or you require assistance with the recruitment/application process, please contact:

  • Duncan Ewart at
  • Michael Dobson at
  • Julie Myers at