Digital Director for Shared Channels Experience

Department for Work and Pensions

London, Manchester, Leeds, Sheffield, Blackpool and Newcastle upon Tyne

  • Location

    London, Manchester, Leeds, Sheffield, Blackpool and Newcastle upon Tyne

  • Job type


  • Sector

    Central Government, Digital, Data & Technology

  • Salary/Remuneration

    Up to £130,000

  • Job ref


  • Expiry date

    22 August 2021

  • Client

    Department for Work and Pensions

Ref: GSe73954

The Department of Work and Pensions (DWP) is a major Department of State that plays a critical role in UK life.  Operating at significant size and scope, we provide services and support to more than 22 million people every year, responsible for more than 730 million benefits payments, totalling some £176 billion.

Digital Group in DWP design based on user needs, for a future where new and existing systems co-exist. Delivery teams are accountable for test-driven development, business analysis, testing, DevOps, data modelling, repositories, analytics and visualisation, working closely with a cyber-security team. Our Digital products underpin the delivery of a wide range of products including Universal Credit, Personal Independence Payment and New State Pension. In addition, the challenge is to move from current systems to designing the next generation of systems which will be able to accommodate policy changes across successive parliaments.

Our customers are our priority.  We are looking for an inspirational leader to transform how we engage with them. You will champion their needs by ensuring the customer journey is at the heart of the organisation’s digital strategy. You will play a significant role as part of DWP Digital’s Executive Team and we want the postholder to make constructive challenge to current thinking, generate innovation and encourage change.  You will be responsible for creating services that are truly user-centric and the next generation platform on which millions of users and hundreds of products rely.

Reporting to the Director General Digital Group, with responsibility for a dispersed team of c.300, you and your team will be tasked with developing a deep and true understanding of user’s needs to and deliver solutions to meet them.

This role will play a significant part of DWP Digital’s Executive Team and is an opportunity for someone who is not afraid to challenge current thinking, offer innovative ideas and encourage change.  It will have the responsibility for creating the next generation platform on which millions of users and hundreds of products rely.

You will have a passion for customers, leadership and technology, as well as an ambitious intent for building the best digital capability in UK public services. It will influence the wider DWP service transformation agenda and promote cross digital and cross DWP horizontal working.

You will be supported in your work through DWP’s commitment to its progressive people agenda, valuing diversity, promoting inclusion and support for personal and professional leadership development.  

This is a rare opportunity to play a leading role in the continuing digital transformation of the UK Welfare State.

Recruitment Timetable

Closing Date for Applications
Sunday 22 August 2021 @ 11.55pm

Preliminary Interviews with GatenbySanderson
w/c Monday 6 September 2021 & w/c Monday 13 September 2021 w/c Monday 20 September 2021

Assessments, Stakeholder Engagement Exercise (SEE) & Fireside Chats (FSC)
w/c Monday 4 October 2021 & w/c Monday 11 October 2021

Final Panel Interviews
Thursday 21 October 2021 &/or Friday 22 October 2021

How to Apply

To apply for this role, please submit:

  • An up to date and relevant CV setting out your career history, with responsibilities and achievements
  • A Supporting Statement (no more than 2 pages of  A4) that addresses the criteria set out in the person specification, using examples to demonstrate how you meet the essential requirements.
  • Please provide mobile and email contact details.

Once you have submitted your application, you will receive an automated email to confirm that you have applied. If you do not receive this email, please make contact with GatenbySanderson.


  1. How to write a Suitability Statement.pdf
  2. Guaranteed Interview Scheme.docx


Andre Morris: 07802 440 897