Head of Membership Engagement



  • Location


  • Job type


  • Sector


  • Salary/Remuneration


  • Job ref


  • Expiry date

    09 June 2021

  • Client


Ref: GSe73796

In this high-profile new role, you will provide strategic insight and support to design and deliver a membership engagement strategy that will earn and maintain the utmost confidence of a broad range of members at a time of substantial business change.   Your performance will be key to our future success, as we seek to transform and optimise our approach to member engagement.

We are looking for an inspirational and influential leader who will ensure that we place members at the heart of our plans, paying attention to relationship dynamics to ensure that we engage with and listen to our members, reviewing and resetting relationships for now and the long term in support of Nominet’s commitments as a purpose driven company.

With a successful customer/membership engagement track record, you will have worked across organisational and sector boundaries and complex stakeholder groups to secure and maintain trust, confidence and cooperation.  Collaborative, confident, articulate and fair, you will be comfortable engaging with a broad range of stakeholders, colleagues and partners, maintaining productive dialogue to inform and secure support for our vision and plans.  With excellent business change credentials, you will enable us to develop outstanding capability in this complex area, championing change and operating with intellect, diplomacy and tact to significantly elevate our approach to member engagement.

As our Head of Member Engagement, you will enable us to make a success of every member interaction, from start to finish.  If this challenge appeals, we would love to hear from you.

Recruitment Timetable

Closing Date for Applications
Tuesday 1 June 2021 @ 9am

Preliminary Interviews with GatenbySanderson
TBC - During the process

Assessments & Information Conversations
w/c Monday 28 June 2021

1st Panel Interview & Final Panel Interviews
1st Panel Interview - Wednesday 23 June 2021 (PM) &/or Friday 25 June 2021 - Final Panel Interview Tuesday 6 July 2021 (PM)

How to Apply

To apply for this role, please submit an up to date copy of your CV, along with a Supporting Statement (no more than 2 pages) that addresses the criteria set out in the person specification, using examples to demonstrate how you meet the essential requirements. Please provide your home, work, mobile and email contact details and let us know of any dates when you are not available or where you may have difficulty with the indicative timetable. You should also provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. We will not approach your referees without your prior permission.

Once you have submitted your application, you will receive an automated email to confirm that you have applied. If you do not receive this email, please make contact with GatenbySanderson.


  1. Recruiter Brief - Head of Member Engagement v4.pdf


Anna Scaife: 0113 416 6772