Products & Customer Services Director

Construction Industry Training Board (CITB)

Peterborough, with regular UK travel and homeworking

  • Location

    Peterborough, with regular UK travel and homeworking

  • Job type


  • Sector


  • Salary/Remuneration

    To £110,000 + Bonus

  • Job ref


  • Expiry date

    09 May 2021

  • Client

    Construction Industry Training Board (CITB)

Ref: GSe72811






As the industry training board for construction in England, Scotland and Wales, we are committed to helping the sector recruit the people it needs and develop the skills which will enable industry to innovate, maximise safety, quality and productivity and underpin commercial success and growth. 

We are supporting an already dynamic industry sector through unprecedented times as we embark on the search for our new Product and Customer Services Director.  Brexit means that industry needs to step up and meet its skill needs to a greater extent from the UK.  Net Zero will stimulate exciting innovation in new construction methods, and sector advances in digital, data and technology have the potential to be game changing.  Our ability to identify and act on the development of the key skills that will be needed to support such change, has consequently never been more important.

As an Executive Director of our business, you will be required to contribute to the strategic direction and collective leadership of CITB, with specific responsibility for providing UK construction with relevant products and services, and an outstanding customer experience.  Operating with internal and external visibility, credibility and at scale, you will be challenged with redefining and embedding customer service and operational excellence, extending cultural change beyond your large team to our extended provider community to enable us to provide the best possible support to the employers who fund us. 

We are looking for a strategic, authoritative and inclusive leader who has delivered outstanding business performance in a dynamic industry sector; ideally one in which investment in education and skills has underpinned success. However, whilst prior exposure to the construction sector and/or skills and education is desirable, we are open minded regarding your background, cognisant of the lessons we can learn from related industries.  What is most important is your strategic and operational leadership capability, your customer service and product expertise, commercial acumen and your commitment to supporting a sector of national importance at a critical time.

If you are as excited as we are about the challenge of delivering customer service excellence to the construction industry, we look forward to hearing from you. 


Recruitment Timetable

Closing Date for Applications
Sunday 25 April 2021 (11.59pm)

Preliminary Interviews with GatenbySanderson
w/c Tuesday 4 May 2021 & w/c Monday 10 May 2021

Assessments & Information Conversations
w/c Monday 17 May 2021

Final Panel Interviews
Monday 24 May 2021

How to Apply


To apply for this role, please submit an up to date copy of your CV, along with a Supporting Statement (no more than two pages) that addresses the criteria set out in the person specification, using examples to demonstrate how you meet the essential requirements. Please provide your home, work, mobile and email contact details and let us know of any dates when you are not available or where you may have difficulty with the indicative timetable. You should also provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. We will not approach your referees without your prior permission.

Once you have submitted your application, you will receive an automated email to confirm that you have applied. If you do not receive this email, please make contact with GatenbySanderson.



Olivia Robinson: 0113 205 6298