Deputy Director of Learning Operations and Delivery

Home Office

Croydon, Folkestone, Manchester, Heathrow

  • Location

    Croydon, Folkestone, Manchester, Heathrow

  • Job type

    Permanent

  • Sector

    Community Protection & Defence

  • Salary/Remuneration

    £71,000 - £85,000

  • Job ref

    GSe70680

  • Expiry date

    22 February 2021

  • Client

    Home Office

Ref: GSe70680

The Home Office needs great people with relevant professional skills and capabilities to achieve the mission of building a safe, fair and prosperous UK. The Home Office learning function is at that heart of the Home Office becoming a listening learning organisation and our vision for learning is that we learn as individuals, grow as an organisation and succeed for our citizens. The learning function ensures that the organisation can successfully develop and support capable, confident people through the design of quality learning activity and use of specific targeted Leadership, Learning and Talent strategies.

Job description

The Deputy Director of Learning Operations and Delivery is accountable and responsible for the core centralised functions that underpins the entire Learning model within the department. They are accountable for ensuring delivery of effective and relevant Operational Learning to Operational Staff, enabling the development of operationally competent and confident staff across the Home Office; both at the point of recruitment and throughout their career.

The role oversees a dedicated unit and the entry point for all learners, that utilises Learning technology and systems to efficiently drive the delivery and administration of Learning activity, gather and collate data, and facilitate and promote a self-service culture.

This role is accountable for providing a high quality, customer-focused service, defined by professionalisation and pro-activity to consistently and reliably meet departmental learning needs. For providing a forward-looking, consistent, high quality and efficient learner experience, enriched by accurate and relevant data driven insights, thus enhancing the reputation and credibility of the Learning Function.

This role has overall accountability for the delivery of Operational Learning to all Home Office Directorates served by the central Learning function, including the setting of standards for all teams involved in the delivery of operational learning (both in and out of the central learning function).

The role is responsible for ensuring that the Home Office Learning function is aligned to cross-government strategy and initiatives and developing a Home Office offer that is consistent, inclusive and accessible and best in class across government. The post holder will need to demonstrate strong leadership and relationship management skills, with an agile approach and an ability to network with managers and stakeholders at all levels. They will need to understand Whitehall-wide initiatives and the impact on Home Office service of these, adapting and integrating for the Department as required.

Responsibilities

Leading on the development and deployment of the departments Learning Technology & Systems Strategy. Ensuring alignment to the HR and departmental strategy. This will include sourcing, designing, maintaining and improving technical solutions for learning (including implementation of those on the existing technology system roadmap) and defining and contributing to the service improvement drive around automation of processes and innovation.

Delivery of Operational Learning across the Home Office including the setting of standards for all teams involved in the delivery of operational learning (both in and out of the central learning function) enabling continued professionalisation, oversight and assurance.

Delivery of all wider leadership, learning and talent programmes and interventions working with cross government and external delivery partners.

Ensuring all enabling programme activity is managed effectively, efficiently and with great customer service – this includes programme administration, resource availability and allocation; facilities and estate management; learner enrolment; and attendance and record management.

The learning function providing a high quality, customer-focused service, defined by professionalisation and proactivity, to consistently and reliably meet departmental learning needs.

The learning function providing a forward-looking, consistent, and high quality learner experience. One which is enriched by accurate and relevant data driven insights, thus enhancing the reputation and credibility of the Learning Function.

Ensuring that the Home Office Learning function is aligned to cross-government strategy and initiatives (particularly wider policy ownership that impacts Home Office business) and developing a Home Office offer that is consistent, inclusive, accessible and best in class across government.

The post holder will need to demonstrate strong leadership and relationship management skills, with an agile approach and an ability to network with managers and stakeholders at all levels. Building strong business relationships during a time of large-scale transformation and high-pressure delivery will be critical to ensuring successful delivery of learning priorities.

Essential Criteria

A significant track record of successfully influencing and delivering at a senior level in HR roles, including demonstrable experience of enabling organisational change in a highly complex, large matrixed organisation and evidence of positive shifts in diversity and inclusion.

A strong corporate leader with proven ability to: set direction; convey a persuasive future vision; motivate teams; and develop, attract and retain diverse talent.

Strong knowledge of learning and development theory and a proven track record of developing and embedding effective learning programmes, technology and assurance in practice across a large organisation.

Able to maintain a balance between what is possible operationally and professionally, against the need for creative and systemic change in learning practices.

An ability to build strong and effective relationships with both internal and external stakeholders, at all levels, through collaboration, professional credibility and emotional intelligence.

Skilled at holding leadership to account for focusing on long term learning requirements and the ‘how’ at a time when there is a lot of political pressure to deliver the ‘what’.

A focus on continuous improvement, re-designing the scope of functions, introducing new methodology and processes and making best use of available technology.

Strong knowledge of operational and customer service delivery and proven track record of developing and embedding service excellence in practice across a large organisation.

Benefits

  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

As part of the online application process you will be asked to complete the following:

Provide some basic personal information;

A CV - setting out your career history, highlighting specific responsibilities and achievements that are relevant for this role, including details where budgets and numbers of people managed, relevant achievements in recent posts, together with reasons for any gaps within the last two years;

A Statement of Suitability – (limited to 1200 words) providing evidence in response to the questions below:

1. Describe how you have successfully influenced organisational change within a HR role?

2. With your knowledge of learning and development theories, how have you successfully embedded effective learning programmes, technology and assurance in practice across a large organisation?

3. How have you, as a senior leader, built strong and effective relationships and to what end?


It is essential that in your written application you give evidence, using examples, of proven experience. These responses will be developed and discussed with candidates invited for interview.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries
  • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants: 

Job contact :

Name :                Peter Guilder

Email :                 peter.guilder@gatenbysanderson.com

Telephone :         07545 441127

Recruitment team :

Email :                 scsrecruitment@homeoffice.gov.uk

Recruitment Timetable


Closing Date
11.55pm - Monday 8th February 2021


Longlist Meeting
w/c 15th February 2021


Preliminary interviews with GatenbySanderson
w/c 15th & w/c 22nd February 2021


Shortlist Meeting
w/c 8th March 2021


Psychometric assessment
w/c 15th & 22nd March 2021


Staff Engagement Exercise
w/c 29th March 2021


Final Panel Interviews Date
W/C 12th & w/c 19th April 2021


How to Apply

To apply for this role, please submit an up to date copy of your CV, along with a Supporting Statement that addresses the criteria set out in the person specification, using examples to demonstrate how you meet the essential requirements. Please provide your home, work, mobile and email contact details and let us know of any dates when you are not available or where you may have difficulty with the indicative timetable. You should also provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. If you do not wish us to approach your referees without your prior permission, please state this clearly.

Once you have submitted your application, you will receive an automated email to confirm that you have applied. If you do not receive this email, please make contact with GatenbySanderson.