Chief Operating Officer

Citizen Housing

West Midlands

  • Location

    West Midlands

  • Job type


  • Sector


  • Salary/Remuneration

    £149,000 plus car allowance and benefits

  • Job ref


  • Expiry date

    24 February 2021

  • Client

    Citizen Housing

Ref: GSe68843

We are brave, we are ambitious, we are honest, and we are Citizen! As one of the UK's most trusted social housing providers, we own and manage 30,000 homes across the West Midlands and by 2023 we will have delivered at least 2,600 new affordable homes. We are passionate about our social purpose, and as an anchor organisation in the West Midlands we offer homes for affordable rent, outright sale and shared ownership across the region. Our ambitious and exciting 2020-23 strategy is built on our purpose that ‘Home is our foundation for life’, and in it we’ve made three core pledges and set out seven focused objectives to ensure that we help our communities, and the people in them, to thrive.

Reporting to the Chief Executive, this is an opportunity to ensure that we are consistently the best landlord that we can possibly be. Our new COO will have a significant strategic impact across a broad housing agenda by leading experienced and dedicated teams across customer services, housing services, property services, strategic asset management and repairs and maintenance. Alongside leading the largest combined team within Citizen, and providing efficient and modern services, the COO will be a core member of our strategic Executive Leadership team, contributing to our future direction, development and success.

We work at pace, and we want a results focused leader who will form strong partnerships and thrive in our inclusive and empowering culture. As an inspirational and highly customer focused leader, your career to date may have progressed in another sector, although what is certain is that you’ll share our passion for social housing and bring skills which will make a positive difference to our communities. Highly people focused, you’ll demonstrate the extensive emotional intelligence required to lead and influence change, improving already high performance standards in a complex, multi-stakeholder organisation. 

The closing date for applications was 9:00am Monday 8th February 2021.

At Citizen we are committed to diversity and inclusion, encourage flexible working where appropriate and positively welcome applications from everyone. 

Recruitment Timetable

Closing date
Monday 8th February 2021 - 9am

Long listing
Monday 15th February 2021

Preliminary interviews
w/c 22nd February and 1st March 2021

Short listing
Monday 8th March 2021

Final panel
Monday 22nd and/or Tuesday 23rd March 2021

How to Apply

To apply for this role, please submit an up to date copy of your CV, completed fit and proper person declaration, along with a Supporting Statement that addresses the criteria set out in the person specification, using examples to demonstrate how you meet the essential requirements. Please provide your home, work, mobile and email contact details and let us know of any dates when you are not available or where you may have difficulty with the indicative timetable. You should also provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. If you do not wish us to approach your referees without your prior permission, please state this clearly.

Once you have submitted your application, you will receive an automated email to confirm that you have applied. If you do not receive this email, please make contact with GatenbySanderson.


  1. Fit and Proper Person Declaration.docx