Director of Digital, Customer and Commercial

Dudley Metropolitan Borough Council


  • Location


  • Job type


  • Sector

    Local Government

  • Salary/Remuneration


  • Job ref


  • Expiry date

    25 October 2020

  • Client

    Dudley Metropolitan Borough Council

Ref: GSe68353

In Dudley we’re forging a future for all by taking bold steps that move the council forward as one. Our creativity and ingenuity through partnership working leads to tangible excellent results for residents, businesses, partners and visitors. We thrive at the cutting edge, undaunted in the face of challenge and rapid change. That is why Dudley is among the top three most improved local authorities in the country.

We are looking for a leader who can help create transformative digital and Information capability that enables sustainable commercial advantage, that is secure, integrated, easy to use and delivered at scale and pace to the front line.  This is role is vital to our future success as we confidently address the challenges ahead, rethinking the role of local government and helping our residents and communities recover from the pandemic and build a better future.

Our three priority areas of focus are:

  • Promoting an information led, business wide transformation programme working with service leaders to simplify and automate their processes, leading the contribution of technology to the modernisation of effective services.
  • More effective and efficient IT services, providing better and more relevant services that are intuitive and easy to use. Fundamentally reconfiguring our processes to allow us to design and deliver information systems and services faster, that improve service delivery and support our communities.
  • Building a stronger, more unified and better integrated  procurement and commercial function,  applying the principles of transformation, commercialism and technology to innovate and seek new ways of working, so that Dudley is at the forefront of pioneering procurement practice, delivering Best Value, Social Value and supporting the Councils Medium Term Financial Strategy.

To achieve this, we are seeking individuals with substantial experience of managing and developing a major service or function such as Digital & ICT Services, Customer Services, Commercial and Procurement Services. We are less concerned with whether you are currently working in local government but will be focused on your ability to demonstrate that you have the skills and previous experience to deliver against our expectations for transformational change and the development of a commercial culture.

For further information about Dudley Council please visit:

Closing dateMonday 26th October 2020
Longlist meeting4th November 2020
Preliminary Interviewsw/c 9th November 2020
Shortlist meetingw/c 16th November 2020
Final Panelw/c 23rd November 2020
How to Apply

To apply for this role, please submit an up to date copy of your CV, along with a Supporting Statement that addresses the criteria set out in the person specification, using examples to demonstrate how you meet the essential requirements. Please provide your home, work, mobile and email contact details and let us know of any dates when you are not available or where you may have difficulty with the indicative timetable. You should also provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. If you do not wish us to approach your referees without your prior permission, please state this clearly.

Once you have submitted your application, you will receive an automated email to confirm that you have applied. If you do not receive this email, please make contact with GatenbySanderson.

Contact details
Jon Houlihan: 0121 644 5710

Philip Emms: 0113 205 6078

Anna Scaife: 0113 416 6772