Director of Customer Service

At Beyond Housing our mission is simple – we provide homes customers want, services they value, delivered by people who care. We are passionate about helping our customers and communities thrive, and our 700 colleagues look after more than 15,000 homes and serve 30,000 customers. With a bold vision for the future, we aim to build more than 2,000 new homes by 2025 and invest £150m into our existing homes, to ensure customers remain safe, secure and have a place that they are proud to call home.

Beyond’s culture is fast-paced, aspirational and values-led, and our new Director of Customer Service will be an integral member of our senior leadership team, focused on further enhancing our reputation for transforming customers’ lives. We are committed to utilising technology and introducing innovative best practices to improve the customer experience. You will provide strategic and inspirational leadership to a team in excess of 150, ensuring that the development of a multi-channel customer service experience is constantly improving and meeting customer expectations and outcomes.

You’ll bring to us extensive leadership experience from a digital, self-serve customer contact environment, and of leading teams through positive change initiatives. Reporting to the Chief Operating Officer, you’ll strike a balance between visionary and hands-on leadership styles, bringing your passion for utilising technology to improve every step of the customer journey. Having progressed your career in forward-looking customer businesses, your strong partnership working and relationship management skills will be valued in a role where your potential for impact is considerable.

For a confidential discussion, please contact our advising consultants at GatenbySanderson: Nick Roberts on 07393 013697 or Anna Scaife on 0113 416 6772. The closing date is 5:00pm on Friday 11th September 2020.