Director of Customer Service

Beyond Housing

Teesside and North Yorkshire

  • Location

    Teesside and North Yorkshire

  • Job type

    Permanent

  • Sector

    Housing

  • Salary

    £85,000 plus benefits

  • Job ref

    GSe66076

  • Expiry date

    14 September 2020

  • Client

    Beyond Housing

Ref: GSe66076

At Beyond Housing our mission is simple – we provide homes customers want, services they value, delivered by people who care. We are passionate about helping our customers and communities thrive, and our 700 colleagues look after more than 15,000 homes and serve 30,000 customers. With a bold vision for the future, we aim to build more than 2,000 new homes by 2025 and invest £150m into our existing homes, to ensure customers remain safe, secure and have a place that they are proud to call home.

Beyond’s culture is fast-paced, aspirational and values-led, and our new Director of Customer Service will be an integral member of our senior leadership team, focused on further enhancing our reputation for transforming customers’ lives. We are committed to utilising technology and introducing innovative best practices to improve the customer experience. You will provide strategic and inspirational leadership to a team in excess of 150, ensuring that the development of a multi-channel customer service experience is constantly improving and meeting customer expectations and outcomes.

You’ll bring to us extensive leadership experience from a digital, self-serve customer contact environment, and of leading teams through positive change initiatives. Reporting to the Chief Operating Officer, you’ll strike a balance between visionary and hands-on leadership styles, bringing your passion for utilising technology to improve every step of the customer journey. Having progressed your career in forward-looking customer businesses, your strong partnership working and relationship management skills will be valued in a role where your potential for impact is considerable.

For a confidential discussion, please contact our advising consultants at GatenbySanderson: Nick Roberts on 07393 013697 or Anna Scaife on 0113 416 6772. The closing date is 5:00pm on Friday 11th September 2020.

Timetable
Closing dateFriday 11th September 2020 - 5pm
Long listingw/c 14th September 2020
Preliminary interviewsw/c 21st and 28th September 2020
Short listingw/c 5th October 2020
Informal Meetings / Assessmentsw/c 12th October 2020
Final panelw/c 19th October 2020
How to Apply

To apply for this role, please submit an up to date copy of your CV, along with a Supporting Statement that addresses the criteria set out in the person specification, using examples to demonstrate how you meet the essential requirements. Please provide your home, work, mobile and email contact details and let us know of any dates when you are not available or where you may have difficulty with the indicative timetable. You should also provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. If you do not wish us to approach your referees without your prior permission, please state this clearly.

Once you have submitted your application, you will receive an automated email to confirm that you have applied. If you do not receive this email, please make contact with GatenbySanderson.