Director of Resources

Parliamentary and Health Service Ombudsman


  • Location


  • Job type


  • Sector


  • Salary/Remuneration

    Circa £85,000 per annum, plus attractive benefits

  • Job ref


  • Expiry date

    19 July 2020

  • Client

    Parliamentary and Health Service Ombudsman

Ref: GSe65766

The Parliamentary and Health Service Ombudsman (PHSO) makes final decisions on complaints that have not been resolved by the NHS in England, UK government departments and some UK public organisations.  This is done independently and impartially.  We use our casework to help improve public services, and have ambitious plans for our future, including publishing the majority of our casework online, and developing a complaints standards framework for the public sector.

A compelling opportunity has arisen to join PHSO as our new Director of Resources and play a vital part in the strategic leadership of a rapidly changing organisation. Reporting to our Chief Operating Officer and working as a member of our Executive Team, our new Director will provide strategic leadership to PHSO’s financial, technology, and information assurance functions. Delivering a robust service across the breadth of their portfolio, the Director will drive and support the delivery of PHSO’s strategic objectives. They will ensure that PHSO receives the advice and support it needs, and that our resources are used to best value, driving business and organisational change, and performance and continuous improvement.

You are a CCAB qualified accountant with substantial post qualifying experience, but you are more than that, too. You have strategic nous and exceptional leadership skills and experience. You have led and implemented change and modernisation that have realised demonstrable benefits; advised at the most senior levels of a complex organisation; and can point to positive outcomes achieved by virtue of your sophisticated influencing and negotiating skills. You bring strong knowledge of financial management within a public sector context, have ideally led a multi-disciplinary team, and are resilient, with proven experience working under pressure.

We are interested in excellence wherever it occurs, and welcome application from candidates from diverse backgrounds and communities.

Closing Date5pm Monday 20 July 2020
Longlist MeetingTuesday 28 July 2020
Preliminary Interviewsw/c Monday 27 July and w/c Monday 3 August 2020
Shortlist MeetingTuesday 11 August 2020
Final PanelWednesday 19 August 2020
How to apply

All applicants are required to provide the following:

  • A copy of your CV setting out your career history, responsibilities, and achievements.  Please also include the names and contact details of two referees (who will be contacted if you are shortlisted for interview).
  • A statement of suitability (maximum 2 sides) explaining how you meet the essential and desirable criteria in the person specification. Competencies will be tested at interview.
  • A diversity monitoring form.  This form will not be disclosed to anyone involved in assessing your application.

In line with PHSO’s commitment to equality and diversity the panel will receive ‘blind’ applications and reports. This means that any detail revealing the sex, ethnicity or age of candidates will be redacted. To support this, we would appreciate it if candidates drafted their applications in the first and not the third person, and if candidates avoided inclusion of the following items: photographs; date of birth; name of education institution if single sex school or college attended.

Guaranteed Interview Scheme

  • The PHSO is a committed Disability Confident employer and as such, operates a Guaranteed Interview Scheme (GIS) for candidates with a disability. We are committed to interviewing all applicants with a disability who provide evidence of meeting the minimum requirements necessary for the post, as set out in this applicant pack. 
  • If you are eligible to apply for this post under the GIS, please complete the form available on the GatenbySanderson website when you submit your application.

Applications should be submitted by the closing date, 5pm Monday 20 July 2020.

Associated documents
  1. GIS Scheme 2020.docx
Contact details
Anna Scaife: 0113 416 6772