Independent Assessor

Financial Ombudsman Service

Mostly homeworking with some regular office based working in either London or Coventry

  • Location

    Mostly homeworking with some regular office based working in either London or Coventry

  • Job type


  • Sector


  • Salary/Remuneration

    Up to £130k pa (pro rata for up to 4 days a week)

  • Job ref


  • Expiry date

    20 February 2020

  • Client

    Financial Ombudsman Service

Ref: GSe62050

The board of the Financial Ombudsman Service is looking for a new independent assessor as the current assessor approaches the end of her term. The board welcomes applications from people with a strong focus on fairness with the skills to exercise sound, independent judgements with common sense and diplomacy.

Using its statutory powers, the ombudsman settles disputes between consumers and financial businesses fairly and impartially – without the need to go through the courts. If someone is unhappy with how the service has handled a case (but not the outcome given) the independent assessor can look into matters and reach an independent view and can make recommendations to put things right.  As well as reaching a view on the individual case, the independent assessor can also highlight any wider issues or emerging trends to help the ombudsman continue to improve the experience for everyone who uses the service.

The right person for this role will be skilled in preparing evidence-based written opinions. They’ll need to have excellent communication and interpersonal skills, with the ability to relate to people at all levels about issues that can sometimes be sensitive and emotive. They’ll understand that having influence requires a collaborative working style and have the ability to engage at executive and board level. They will be good at getting the best out of their own staff in a busy working environment.

Experience in a legal, regulatory or public body is not essential, but you should have worked in an environment which prides itself on customer service excellence.

Closing date5pm Friday 21st February 2020
Preliminary InterviewsFriday 6th, Tuesday 10th and Wednesday 11th March 2020
Shortlist MeetingTuesday 17th March 2020
Final PanelMonday 23rd March 2020
Meeting with Chair and CEOw/c Monday 30th March 2020
How to Apply

Applications should include:

  • A curriculum vitae (CV);
  • A supporting statement of no more than 3 pages providing detailed examples of achievements to demonstrate how you can address the five points in the “your experience” criteria above
  • The details of two professional referees who can comment on your ability to undertake the role. Please note: we will not make contact with your referees without your prior express permission
  • You will also be asked to complete the online diversity monitoring form, which is not mandatory
  • Once you have uploaded your application, you will receive an automatic acknowledgement. If you do not receive this, please contact GatenbySanderson on 0113 205 6071
Associated documents
  1. GIS Scheme 2020.docx
Contact details
Duncan Ewart: 0113 205 6092