Deputy Delivery Director (Children)

Department for Work and Pensions


Ref: GSe60709

Ever wished you could make a real difference to how child maintenance services, or welfare services of critical importance, are developed and delivered?

Everything we do in DWP Digital is driven by user needs – whether these are the needs of our 22 million customers or our 80,000 colleagues. We’re transforming public services upon which millions rely, designing next generation, flexible services which can accommodate policy changes across successive parliaments, and driving continuous progress to deliver value to citizens at pace.

We’re reducing reliance on big suppliers, designing and delivering more digital products ourselves, and – where we continue to outsource our work – working with a much wider range of innovative commercial partners. Central to this transformation is a focus on culture and capability.  Alongside developing the skills of our existing colleagues, we’re recruiting hundreds of specialists to be the best in their fields. We’re building an organisation where colleagues are empowered to deliver, and our leaders inspire their teams to be the best at what we do – making a positive difference to millions of people’s lives.

The Role

The role of Deputy Delivery Director for Children (Digital Services) is crucial to DWP’s transformation. DWP’s Child Maintenance Group (CMG) is responsible for delivering the services previously delivered by the Child Maintenance Service. CMG exists to help improve childrens’ lives, ensuring that we maximise the number of effective child maintenance payments in place for children who live apart from one or both parents. People working within DWP Digital’s Children group form part of multi-disciplinary, agile development teams working across the Department to deliver services in support of this vision.

The Deputy Delivery Director for Children (Digital Services) will build, mature and lead a team of approximately 125 people and have accountability for shaping and delivering our next generation of digital services in this important area of our work. The focus of the role will be on modernising child maintenance, making it easier, faster and simpler for parents and carers to assess options, apply for and receive regular, accurate payments. The outcome of your work will have real purpose and social value, in working to ensure that children impacted by separation or divorce, are supported financially through this difficult time of their lives.  

The role of Deputy Delivery Director for Retirement, Bereavement and Care is also crucial to DWP’s transformation and is unparalleled in scale, delivering services in support of over 17 million people and making payments in excess of £100 billion per year. Leading an Agile, multi-disciplinary development team of over 150 dedicated staff, our new Deputy Delivery Director will be accountable for shaping and delivering our exciting, next generation of digital services. These services will be ground-breaking in their support of major life changing events, making it easier, simpler and faster for our customers to access their state pension, benefits for carers and support for the bereaved. To deliver these results, our Deputy Delivery Director will engage with colleagues across and outside of DWP, to harness the best that creative thinking and collegiate working has to offer.

The Person   

For both roles, we are looking for enthusiastic, authentic, exceptional leaders, experienced in building and delivering large scale digital products in complex, multi-supplier and in-house development environments. You will possess the ability to build, inspire and engage teams to deliver results, even in times of ambiguity, enjoying the contribution they make and being proud to promote their achievements. You will have a successful track record of delivering real business value in a continuous development, agile environment, working with multi-disciplinary technology and business teams, focused upon meeting user needs.  

These are rare opportunities to play a leading role in the digital transformation of some of the UK’s most high profile and important welfare support services, based in the vibrant, welcoming, characterful city of Newcastle upon Tyne.  To find out more about the roles and to apply, please click on the button below.

Please note that this vacancy has been re-opened for a further time period to secure a diverse candidate field, in line with DWPs support for diversity. Previous applicants need not apply.

Closing Date for Applications Sunday 26 July 2020 (11.55pm)
Preliminary Interviews with GatenbySandersonw/c Monday 3 August 2020 & w/c Monday 10 August 2020
Psychometric Assessment, Stakeholder Engagement Sessions & Fireside Chats (FSC)w/c Monday 24 August 2020 & w/c Monday 31 August 2020 & w/c Monday 7 September 2020
Final Panel Intervieww/c Monday 14 September 2020
How to Apply

To apply for this role, please submit an up to date copy of your CV, along with a Supporting Statement that addresses the criteria set out in the person specification, using examples to demonstrate how you meet the essential requirements. Please provide your home, work, mobile and email contact details and let us know of any dates when you are not available or where you may have difficulty with the indicative timetable. You should also provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. If you do not wish us to approach your referees without your prior permission, please state this clearly.

Once you have submitted your application, you will receive an automated email to confirm that you have applied. If you do not receive this email, please make contact with GatenbySanderson.

Contact details
Adrian Barlow: 07393 011150

Eleanor Lawrence: 020 7426 3379