Programme Directors – Transformation

HMRC’s vision continues to be centred on becoming one of the most digitally advanced tax administrations in the world, collecting revenues to fund public services at minimal cost to our customers and HMRC. Crucially, we aim to deliver a tax system that is trusted and seen to be fair. We started this journey towards a healthy tax system in 2015, with a transformation portfolio worth £1.7 billion, when we started to make tax digital, but that was only the first step. We need to continue to make progress in modernising the tax system for an increasingly digital economy and transforming HMRC. Put simply, we want a tax system that gets tax right for everyone, effortlessly.

To deliver on this strategic vision, HMRC is committed to refreshing our product and services portfolio to ensure it enables us to continue to meet changing customer needs. As such, our supporting future investment plans are focused around three connected, business transformation themes: Shaping our digital future; driving our operations to their core purpose and seeking efficiencies, all whilst and making HMRC a great place to work.

The Role

As one of our Transformation Programme Directors, you will have individual accountability for the exciting, challenging, strategic, cross cutting portfolio of programmes aligned to one of these key business transformation themes. You will promote and drive the delivery and benefits realisation of ambitious, complex, multi-faceted business change, including people, process and technology, across a distributed workforce and delivery organisation. The Programme Director will combine the best of both contemporary and more traditional delivery techniques and methodologies to build wide based support and visibility of the programme, continually developing the programme vision and blueprint to ensure sound, visible governance and adherence to recognised delivery standards and agreed milestones.  Success will require the nurture and management of productive relationships with a diverse range of multi-disciplinary senior stakeholders and collegiate working with peers, to promote exemplary programme delivery across HMRC and wider Civil Service.

The Person

A well rounded, commercially astute, collegiate programme delivery professional, you will have a proven track record of accountability for the delivery of high value (circa £100m+) wide ranging, business change programmes within a complex, large scale, regulated, omni channel organisation. You will bring practical experience of managing relationships with internal and external stakeholders at the most senior levels, together with the leadership skills to inspire and empower distributed, mixed economy delivery teams, whilst building internal professional capability.  You will be able to evidence the delivery of organisation wide business transformation, from the interpretation of strategic intent, through to the realisation of measurable, sustainable business benefit at operational level, within a complex operating model. Specialist experience in the key theme areas outlined is welcomed, though not essential.