Director of Corporate Services

Legal Ombudsman


  • Location


  • Job type


  • Sector


  • Salary/Remuneration

    Attractive Package

  • Job ref


  • Expiry date

    07 March 2019

  • Client

    Legal Ombudsman

Ref: GSe50784

The Legal Ombudsman for England and Wales was set up by the Office for Legal Complaints under the Legal Services Act 2007, to administer the independent Legal Ombudsman scheme, resolving complaints about lawyers in England and Wales.

As an independent body, the role of the Ombudsman is to provide consumers with a service that is modern, responsive and efficient and that builds confidence across the legal services sector. The work of the Ombudsman is varied, handling complaints about areas as diverse as buying and selling houses, wills and probate, family law and personal injury. We have 260 staff at a single site and total budget expenditure of 12 million.

This new role, Director of Corporate Services, will be a critical position operating at the heart of the organisation. Reporting to the Chief Ombudsman and, as a member of our Senior Management team, you will play an active strategic leadership role, supporting and delivering the change required to enable the organisation to mature, grow and enhance its effectiveness and influence. You will lead and develop a high performing team, covering finance, HR, IT and governance, external affairs, legal and the Board Secretarial function and a key element of this position will be maintaining robust and effective systems, processes and a compliance environment and managing the reputational and organisational risk for all operational areas under your control.

You will bring substantial cross cutting corporate leadership experience, including current / recent senior financial leadership, together with the proven ability to build, lead, develop and motivate diverse and successful teams. With a demonstrable track record of developing and implementing complex strategies, business plans and managing budgets, you will have exposure to leading systems/process improvement and will also demonstrate a clear understanding of risk-based principles of leading and managing an organisation. A solid understanding of IT issues and the ability to influence and shape IT and digital strategies, you will also demonstrate proven experience of leading good corporate governance gained ideally in a public sector setting. Strong communication and influencing skills are critical, as well as the ability to manage multi-faceted internal and external stakeholder relationships.

Whether you are a serving Director or whether this is a career step, you will have a track record of senior leadership and an understanding of public sector governance, including Managing Public Money. Politically astute, you will be a collaborative team builder, with outstanding interpersonal, communication and influencing skills, together with the ability to contribute to the next critical stage in our development. In return, we will offer the autonomy and influence to shape this position, bring your personal vision and evolve the way Corporate Services works.

For a confidential discussion, please contact our advising consultants Katrina Paget or Jennifer Ross on 0207 426 3975.

Closing DateFriday 8th March 2019
Longlist MeetingEnd of w/c Monday 11th March 2019
Preliminary InterviewsTuesday 19th and Wednesday 20th March 2019
Shortlist Meetingw/c Monday 25th March 2019
Final Panelw/c Monday 8th April 2019
How to Apply

To apply for this role, please submit an up to date copy of your CV, along with a Supporting Statement that addresses the criteria set out in the person specification, using examples to demonstrate how you meet the essential requirements. Please provide your home, work, mobile and email contact details and let us know of any dates when you are not available or where you may have difficulty with the indicative timetable. You should also provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. If you do not wish us to approach your referees without your prior permission, please state this clearly.

Once you have submitted your application, you will receive an automated email to confirm that you have applied. If you do not receive this email, please make contact with GatenbySanderson.

Contact details
Jennifer Ross: 0113 205 6067