Ombudsman Director Permanent - General Banking Directorate

Financial Ombudsman Service

London, Coventry or Manchester with travel to our other offices and hub locations.

  • Location London, Coventry or Manchester with travel to our other offices and hub locations.
  • Sector Regulation & Professional Standards
  • Client Financial Ombudsman Service
  • Job Type Permanent
  • Salary/Remuneration c.£130,000 + flexible benefits package
  • Reference GSe115425
  • Closing Date Monday 21st October 2024 at 12:00 noon.

The Financial Ombudsman Service is committed to making a real difference to people’s everyday lives and increasing confidence in the financial services industry. We make independent decisions on a range of complex and difficult issues and every year we resolve thousands of disputes between consumers or small businesses and their financial service providers.

These pivotal appointments are exciting opportunities to join us and lead our casework teams to ensure that our decisions are made fairly, impartially and consistently, whilst achieving our productivity, quality and efficiency objectives. The Ombudsman Directors will be a key part of the senior leadership of the service, developing policy and a supporting knowledge framework for the Consumer Credit Directorate and the General Banking Directorate, assuring the quality of casework, and managing the casework teams and operational budget for the product area. Delivering great customer service, driving continuous improvement and acting as the voice of the industry are all key dimensions of these opportunities.

We welcome interest from candidates with strategic senior leadership experience in high-profile, customer facing service roles, with a focus on commerciality and delivering results through others from within the Financial Services sector, the regulated sectors or ombudsman / dispute resolution schemes.

To find out more details, read the full candidate pack and how to apply.

For a confidential conversation about these Ombudsman Director roles, please contact

Russell Brandon

E: russell.brandon@gatenbysanderson.com

T: 01962 864124

Closing date for applications is Monday 21st October 2024 at 12:00 noon

To view the job description and person specification, please scroll to the bottom of the page, tick to agree to the privacy policy, then click 'Continue to full details'.

Documents

  1. Disclosure of Interest Form - Ombudsman Director - Please complete save as PDF and upload with your application.docx

Contacts

Laura Turley: 07443460104
Russell Brandon: 01962 864124

Continue to full details and apply

Share this job

Related jobs