Deputy Director for Service Management

Home Office

Manchester and Croydon

  • Location Manchester and Croydon
  • Sector Central Government, IT
  • Client Home Office
  • Job Type Permanent
  • Salary/Remuneration Pay Band SCS1 - £96,000 - £110,000 Plus 28.97% pension contribution
  • Reference GSe106764
  • Closing Date Sunday 3rd March 2024

About Home office

The Home Office is one of the original great Departments of State. As such it is constantly evolving to ensure that it keeps pace with the changes in the communities it serves and that the people who work for the Home Office reflect the make-up of those communities, while having the up-to-date skills required to contribute effectively  progressing policy objectives. The role of the Home Office is fundamentally important: to keep Britain’s streets safe and its borders secure. Each and every member of Home Office staff plays a part in making that happen. With a budget of £14.7bn, the Home Office leads on immigration and passports, drugs and crime policy, counter-extremism and counterterrorism and works to ensure visible, responsive, and accountable policing in the UK. These issues are at the heart of the Government’s agenda.

The role

This role is an exciting opportunity for a dynamic and innovative person to be a key member of the Enterprise Services Leadership team. This is a position of great breadth, supporting over 700 products and services used by the department’s 60,000 internal users and millions of citizens. This includes many highly critical technology solutions that the department relies on to achieve core objectives such as Reducing Crime, Preventing Terrorism, Tackling Illegal Migration, and Facilitating Legitimate Movement. The roles owns and sets strategy for the IT Service Management function, including alignment with wider DDaT and departmental strategies and objectives. This includes ways of working and leading work underway to redefine the Home Office approach to ITSM activities, and how these best work with modern delivery methods and product lifecycle management.  In this high profile role you will oversee a team of circa 140 civil servants and be responsible for a budget of £220m per year.

The person

We are seeking a dynamic and strategic individual to join our team as a Service Management Lead, responsible for developing and executing the enterprise-wide Service Management strategy in alignment with DDaT and broader Home Office objectives. The successful candidate will play a pivotal role in setting policies, standards, and processes to ensure the delivery of services at agreed levels of availability and quality. Your responsibilities will extend to planning and conducting assurance activities for all service management and risk-related functions, while also providing effective line management to a large and experienced leadership team. Your oversight will extend to contract management within the service management function and coordination with numerous external suppliers. As a key player, you will actively build and maintain senior stakeholder relationships within the department, with suppliers, and across the government. Furthermore, you will lead the development of the Business Relationship Management function for ES, enhancing the entry point into ES and establishing strategic relationships to maximize value for DDaT and the wider department. Your role will also involve representing Service Management on various internal governance boards. If you possess strong leadership skills, financial acumen, and the ability to navigate complex stakeholder landscapes, we invite you to apply for this challenging and rewarding position.

For more information contact Shoaib Haroon, Principal Consultant on M: 07384258626, E: or Russell Brandon, Associate Researcher on M: 01962 864124 or E:

Closing Date for Application: Sunday 3rd March 2024 (23:55)

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  1. How to write a Suitability Statement v2.pdf
  2. A Great Place to Work for - Veterans Scheme.doc


Shoaib Haroon: 07384 258 626
Russell Brandon: 01962 864124

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