Head of Housing Resident Services Division


London Borough of Hounslow
Local Government, Housing
GBP Up to £100,936



At the London Borough of Hounslow, you will make a real difference to people’s lives and impact on the wider community through imaginative and responsive leadership and project delivery. As the Head of the Resident Services Division you will contribute to the transformation of housing provision in Hounslow, leading the delivery of excellent housing services for the Borough’s residents.

About the role

Reporting to the Director of Housing, your role will be vital in ensuring we deliver our commitments to residents. This is a significant service, serving 13,500 homes, 2,500 leaseholders, and a social housing new build programme of 700 over the next four years. You will lead resident services across all types of tenure, manage the Council’s housing stock and relations with residents and stakeholders. Tenancy management, income collection, ASB prevention and estate maintenance and responsive repairs services will be your responsibility. This is a Chief Officer level role with a key input into Hounslow’s housing strategy.

About you

A passion for housing and delivering high quality services is a must, as is a track record of building partnerships and improving stakeholder engagement. You will be a proven leader who can drive transformation and integrate service delivery with strategic business objectives and systems. You will understand the dynamics of cultural change and bring a track record of leading improvement in an organisation of comparable scale and complexity.

For a confidential discussion, contact our advising consultants at GatenbySanderson: Matt Malone (0113 205 6063) or Greg Hayes (07464 543 442).

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Recruitment timetable

Timetable of the recruitment process
Closing Date 29th November
Preliminary Interviews W/C 4th December
Shortlist meeting W/C 11th December
Final Panel 18th December

How to Apply

To apply for this role, please submit an up to date copy of your CV, along with a Supporting Statement that addresses the criteria set out in the person specification, using examples to demonstrate how you meet the essential requirements. Please provide your home, work, mobile and email contact details and let us know of any dates when you are not available or where you may have difficulty with the indicative timetable. You should also provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. If you do not wish us to approach your referees without your prior permission, please state this clearly.

Once you have submitted your application, you will receive an automated email to confirm that you have applied. If you do not receive this email, please make contact with GatenbySanderson.

Contact details

Matt Malone
0113 205 6063

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