Flexible, with UK travel to meetings
up to £70,000
The National Lottery Community Fund
The National Lottery Community Fund is the largest community funder in the UK. We are proud to award money raised by players of The National Lottery to communities across the UK. Last year alone we gave out over half a billion pounds (£508.5 million) of National Lottery funding to over 11,000 community projects across the UK, enabling even more people and communities to bring their ideas and ambitions to life. At the heart of everything we do is the belief that when people are in the lead, communities thrive. We know that the right people are key to creating success- so we’re looking for someone brilliant to join our team and help us achieve our vision.
Just under two years ago, the Fund underwent a significant digital transformation. The objective was to create a new end-to-end journey for customers applying for grants: from idea or conversation through to application, grant award and reporting. Two key products were developed to support this journey- a new website and a new digital grant making system (GMS), both interlinked. Accompanying products were three core funding tools through which we make our grants- small grants (‘Simple’), medium to large grants (‘Standard’) and Partnerships. All of our grant products, the customer journey and data capture is built on a Salesforce platform at Minimal Viable Product (MVP).
This exciting new role will primarily be focused on driving the vision and roadmap for our end to end customer digital experience, focused on the GMS. You’ll lead the next phase of this work moving our service beyond MVP, supporting work that can build additional features, continually improve and ensure that a greater variance of funding programme can travel through the system. Our most significant challenge is to marry our stakeholder, organisational and customer needs with innovative analysis. Through strategic roadmap planning, transparent prioritisation criteria and working with colleagues across the Fund, you will balance big ticket changes whilst also fixing the basics. You will oversee the Service Design Team driving effective working practices, advancing capabilities and a highly valued service offer. Recognising that not all answers lie in the system, you will also oversee our funding controls, policy and practice teams. These teams lead on ensuring that we manage risk and enable our colleagues to implement best funding processes and practices across all of our grant-making.
We are looking for an individual who can lead this next phase of work ensuring that:
- we have the right team, skills and working practices in place
- stakeholders are both supported and managed
- priorities are set working with existing governance and transparency of decision making
- system design and development meets user needs
- Responsibility for the design and delivery of at least one major digital system used by a business or organisation to manage its work whilst aligning with its ambition
- Demonstrable experience of delivering Service Design approaches, whilst employing a wider range of design skills and strategic thinking to tackle complex challenges.
- Demonstrable experience of working in a large complex organisation leading organisational change.
In addition to full time, permanent appointments, we are also open to part time, fixed term and secondment opportunities.
Equality, diversity and inclusion in our grant-making, and amongst our people, are all vital to our success in supporting people and communities to thrive. We believe our people should represent the communities, organisations and individuals we work with. We are committed to being an inclusive and great place to work, and recognise our people come from diverse backgrounds. We are a Disability Confident employer and positively welcome applications from disabled people.
Previous applicants need not apply.
For an informal and confidential discussion, please contact our advising consultant at GatenbySanderson: Joanna Thornton on 0207 426 3982.
Wednesday 21st April 2021
Preliminary interviews with GatenbySanderson
Throughout April 2021
Final Panel Interview
Friday 30th April 2021
How to Apply
To apply for this role, please submit an up to date copy of your CV, along with a Supporting Statement that addresses the criteria set out in the person specification, using examples to demonstrate how you meet the essential requirements. Please provide your home, work, mobile and email contact details and let us know of any dates when you are not available or where you may have difficulty with the indicative timetable. You should also provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. If you do not wish us to approach your referees without your prior permission, please state this clearly.
Once you have submitted your application, you will receive an automated email to confirm that you have applied. If you do not receive this email, please make contact with GatenbySanderson.